Infopromo Communications

Telephony

Empower your business with our comprehensive telephony services designed to enhance communication, streamline operations, and improve customer engagement. From traditional landline systems to cutting-edge VoIP solutions, we have the tools and expertise to meet your communication needs and drive business success.

[ Unlock the Power of Telephony ]

Business Telephony Connectivity

In today's digital age, effective communication is essential for business success. Our telephony solutions provide a reliable and feature-rich communication platform that enables seamless connectivity within your organization and with your customers. Whether you're a small business or a large enterprise, our telephony services can help you stay connected, responsive, and competitive in a fast-paced market.

[ Efficient, Reliable, and Scalable Communication Tools ]

Telephony Solutions

Discover a comprehensive suite of telephony solutions designed to meet the diverse communication needs of businesses of all sizes our offerings are tailored to enhance connectivity, streamline operations, and improve customer engagement.

  • Phone System

We offers both supervised and user-operated telephone systems that can be hosted independently (on clients premises) or by us. This includes licenses for cloud phone systems, IP-PBX Appliances, VoIP Gateways, and  various physical PBX.

  • Call Centre Solutions

Special bundled packages featuring various calling systems, DID Numbers, toll-free numbers, SIP trunk with a capacity of up to unlimited channels, predictive dialer, and exclusive tiered termination rates plus full collboration tools ie messaging, video etc

  • SIP Phones

We provide customers with an extensive selection of desktop phones ie. Yealink. Cisco, Fanvil, Sangoma etc available for outright purchase at competitive prices, complete with a manufacturer’s warranty.

And Many More

Experience advanced call systems, SIP trunking, enhanced call routing, seamless multi-channel communication, and robust call analytics, empowering your organization with the tools to excel in today’s dynamic business landscape.

[ Tailored Solutions for Every Setting ]

How We Tailor Our Telephony Solutions

On Premise

With hardware installed on-site, ie. physical PABX, switches, routers etc. companies can tailor their communication systems to meet specific needs and ensure reliable performance without relying on external service providers.

On Cloud

With cloud-based PBX, businesses can easily scale their communication infrastructure, access features on-demand, and enjoy cost-effective solutions with minimal maintenance requirements without requiring initial VOIP support hardware.

[ Uncover the Benefits of Our Products ]

Telephony Service Features

Full Call Control

Effortlessly handle forwarding, transferring, holding, or managing calls with our VoIP phone system, offering full control with simplicity.

Softphone Apps

Stay connected on-the-go with our softphone apps, available for desktop and smartphones, ensuring your VoIP phone system is always within reach.

Custom Ring Groups

Custom ring groups on extensions, utilizing hunt groups, call routing, and auto attendants to manage incoming and outgoing calls seamlessly.

On-Hold Marketing

Elevate your callers’ experience by playing customizable on-hold music and promotions, ensuring they stay engaged while waiting.

Call Recording

Ensure compliance and security with fully encrypted, GDPR-compliant VoIP call recording accessible directly from your internet browser.

Integration

Integrate your VoIP solution with email and CRM systems to unlock features like click-to-dial and screen popping, enhancing workflow efficiency.

Full Collaboration

Foster teamwork and productivity with instant messaging, file sharing, web conferencing, and video calling capabilities.

Multilevel IVR

Guide callers through customizable menu options and submenus, ensuring seamless navigation and optimal call routing.

Call Agent and Extension Management

Tools for creation & managing as many as agents and extensions possible, allowing businesses to easily configure and customize user accounts, assign extensions, and monitor performance metrics with user-friendly interfaces and flexible administration options.

[ Enhanced Connectivity Solutions ]

Unified Communication Infrastructure

PBX Functionality

Serving as a private branch exchange (PBX) system, allowing businesses to manage their internal and external communicatios

VoIP and SIP Trunking

Support for Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) trunking for cost-effective and scalable communication.

[ Maximizing Connectivity Potential ]

Intergrated Telephony Solution

Integration of various communication channels, including voice, video, chat, and email, into a unified platform for collaboration.

  • Voice

VoIP tech, ensuring clear & reliable connection

  • Messaging

Channels such as SMS, chat, email, WhatsApp

  • Video Conferencing

Enabling face-to-face interactions

  • Dashboard

For reporting, user management & config

[ foster lead growth ]

CRM Intergration of Choice

Optimize your CRM capabilities, nurture client connections, and facilitate seamless teamwork with integrated telephony excellence.

[ Call Handling Services ]

Business Numbers

Direct Inward Dial Number

Our DID numbers enable you to receive calls directly on your extension or to your PBX, functioning akin to a dedicated telephone line. (eg. 254 20 XXXXXXX)

Toll Free Numbers

Toll-Free Number enables your customers to contact you without incurring any charges. The expenses for these calls are borne by the recipient. (eg. (0800 000 XXX)

Local and international calling

By utilizing the our calling service, you can make and receive both local and international calls, enjoying a cost reduction of more than 80% compared to conventional telephony charges.

[ More Reasons To Choose Us ]

Why Choose Our IP Telephony Service

  • No per agent, per month pricing.
  • Bring your own numbers and control your telco costs.
  • Get it hosted for $350 / $500 PER YEAR
  • No lock-in to multi year contracts.
  • Same number calling to different agents. Never miss a call!
  • Know who’s calling. Preserve customer history.
  • Set office/ branch extension with multilevel IVR
  • World-class iOS, Android, Windows or Web apps.
  • Call, message, video on-the-go.
  • Increased secure web server configuration
[ Use Cases ]

Start & Scale Customer Relationships

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Multichannel Call Center Operations

Ideal for contact centers, these services facilitate multichannel communication, enabling agents to handle multiple concurrent calls, route calls efficiently, and provide superior customer service.

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Enhanced Customer Interaction

This allows businesses to provide consistent and personalized support across multiple channels, resulting in better customer satisfaction and loyalty.

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Telecommuting

Enable employees to remain connected and accessible to clients and colleagues, fostering collaboration and productivity regardless of physical location.

[ Get Informed ]

Telephony FAQs

PBX (Private Branch Exchange) system is a private telephone network used within an organization. It allows for internal communication as well as connection to external telephone lines. Unlike traditional phone systems, PBX systems offer advanced features such as call routing, voicemail, and extension dialing.

SIP trunking, or Session Initiation Protocol trunking, enables businesses to make and receive telephone calls over the internet instead of traditional phone lines. The benefits include cost savings, scalability, flexibility, and enhanced reliability compared to traditional telephony services.

Toll-free numbers allow callers to reach a business without incurring any charges. Instead, the expenses for these calls are borne by the recipient (the business). Toll-free numbers are beneficial for businesses as they encourage customer inquiries, provide a professional image, and enhance customer satisfaction.

SIP (Session Initiation Protocol) phones are VoIP-enabled devices that allow users to make and receive calls over the internet. They offer benefits such as cost savings, mobility, scalability, and advanced features like video calling and conferencing.

In many cases, businesses can port their existing phone numbers to a new telephony solution. The process involves submitting a porting request to the new provider, who will coordinate with the previous provider to transfer the numbers. It’s essential to check with the new provider for specific porting procedures and any associated fees.

etting up a call center solution involves several steps, including selecting the right software or platform, configuring call routing and IVR (Interactive Voice Response), training agents, and implementing quality assurance measures. It’s essential to assess your business needs and choose a solution that aligns with your goals and objectives.

Many telephony providers offer integration options with popular business tools such as CRM (Customer Relationship Management) systems, email platforms, and collaboration software. Integration allows for features like click-to-dial, screen popping, and automatic call logging, enhancing productivity and efficiency.

elephony providers implement various security measures to protect communication data, including encryption protocols, network security, and compliance with industry regulations such as GDPR (General Data Protection Regulation). Additionally, regular security audits and updates are conducted to ensure data integrity and confidentiality.

If you’re new to telephony solutions, it’s essential to assess your business communication needs and objectives first. Start by identifying key pain points or areas for improvement in your current communication setup. Then, consult us or schedule a consultation to help you understand your options and determine the best solution for your business.

[ Tales that share volumes ]

Telephony Customers Speak Out

Discover how seamless collaboration tools have transformed their workflows.

Finey Credit

They've improved customer support, increased employee productivity, and ensured compliance

Glostics Solutions

They've improved coordination among drivers, dispatchers, and warehouse staff, resulting in faster deliveries

Sux Tech

Implemeted our platform to modernize their communication ecosystem and adapt to remote work trends

[ The Infopromo Library ]

Unified Communication Chronicles

Building Stronger Customer Relationships Through Communication. Journey into the Realm of Voice over IP

The Future of Remote Work

From hybrid work models to digital nomadism, uncover the trends shaping the future of work and learn how organizations can adapt.

Learn More

Maximizing Team Collaboration

Discover how unified communications solutions can empower teams to collaborate effectively, regardless of their location or device.

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Customer-Centric Strategies for Growth

From personalization to omnichannel engagement, discover how businesses can delight customers and foster long-term loyalty.

Learn More

What are you waiting for?

Lets set up your call centre today!