Infopromo Communications

Refunds and Returns Policy


Welcome to the Refunds and Returns Policy of Infopromo Communications. This policy outlines our procedures for handling refunds and returns related to the products and services we offer. We strive to provide a transparent and fair process to ensure your satisfaction.

Eligibility for Refunds and Returns

Digital Products and Services

Due to the nature of digital products and services, we generally do not offer refunds. However, if you encounter any issues with our digital offerings, please contact our customer support team, and we will do our best to address and resolve the issue promptly.

Physical Products

For any physical products you purchase from us, please review the specific product details for information on eligibility for returns or exchanges. Eligibility criteria may vary based on the product type.

Process for Refunds and Returns

Digital Products and Services

If you believe you are eligible for a refund for a digital product or service, please contact our customer support within 3 days of your purchase. We will assess your request and provide further instructions on the process.

Physical Products

If you wish to return a physical product, please follow the instructions provided with the product or contact our customer support within 3 days of receiving the product. We will guide you through the return process and provide any necessary assistance.


Certain circumstances may warrant exceptions to our standard refund and return policies. Exceptions will be considered on a case-by-case basis, and decisions will be at the discretion of Infopromo Communications.

Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at 020 2337 834 / +254750337834 or email us at