Infopromo Communications

Managed IT Services

In today's fast-paced digital landscape, businesses rely on technology for smooth operations and sustained growth. This is where Managed IT Services shine, offering a proactive and strategic approach to IT management. 

Unlocking Seamless Operations with Managed IT Services

Our Managed IT Services are your key to unlocking seamless operations. Harness the power of cutting-edge technology, proactive support, and tailored solutions designed to elevate your business to new heights. Experience a worry-free IT environment that allows you to focus on what you do best – growing your business.

Service Overview

Unified Communications (UC) Services

  • UC Platform Management: Managing unified communication platforms for seamless collaboration.
  • VoIP (Voice over Internet Protocol): Implementing and maintaining VoIP systems for voice communication eg. 3CX, Yealink, Cisco Webex, Omnivoice, CallHippo, Asterisk
  • Video Conferencing Solutions: Providing and managing video conferencing tools for virtual meetings.

Cloud Services

  • Cloud Migration: Assisting in the migration of communication services to cloud-based platforms eg AWS, Google Cloud, Azure, Cisco
  • Cloud Security: Ensuring secure and compliant communication services in the cloud.

Collaboration Tools Management

  • Email and Messaging Systems: Managing email and messaging systems for efficient communication.
  • Collaboration Platforms: Supporting and optimizing collaboration platforms for teamwork.
  • Business productivity tools outsourcing, subscriptions, management and implementation eg. Google Cloud, Microsoft 365, CRMs (Zoho, Odoo), Quickbooks, Freshdesk, Skype for Business, Microsoft Teams, Hellosign etc.

IT Consulting and Strategy

  • Technology Roadmap: Planning and developing a strategic IT roadmap aligned with communication business goals.
  • Technology Assessments: Evaluating the current state of IT infrastructure and proposing enhancements.

Data Backup and Disaster Recovery

  • Data Backup Solutions: Implementing secure and reliable backup solutions for communication data.
  • Disaster Recovery Planning: Developing strategies to recover communication services in case of disruptions.

User Training and Support

  • Training Programs: Providing training programs for employees on communication tools and technologies.
  • User Support: Offering ongoing support for communication-related queries and challenges.

Cybersecurity Services

  • Threat Detection and Prevention: Implementing measures to detect and prevent cyber threats to communication networks.
  • Security Audits: Conducting regular security audits to identify vulnerabilities and ensure compliance.
  • Incident Response: Developing and executing plans to respond effectively to security incidents.

Network Implementation and Management

  • Deployment of Networking Equipment: Implementing and configuring routers, switches, and other networking devices ie wireless (Wi-Fi) setup, firewalls, VPN etc
  • Performance Optimization: Regularly optimizing and managing network configurations for optimal performance; server upgrades & patches

Managed IT services FAQs

Managed IT Services involve outsourcing the responsibility for maintaining and managing a company’s IT infrastructure, including network, security, and support services, to a third-party provider. This proactive approach aims to enhance efficiency, reduce downtime, and ensure optimal performance.

Managed IT Services usually include a range of services such as proactive monitoring, cybersecurity, data backup, cloud services, network management, helpdesk support, and IT consulting. The specific services can vary based on the provider and the needs of the client.

Managed IT Services offer several benefits, including improved system reliability, enhanced security, cost predictability, access to advanced technologies, proactive issue resolution, and the ability for businesses to focus on their core activities while leaving IT management to experts.

Yes, Managed IT Services are highly suitable for small businesses. They provide access to a team of IT professionals without the need for an in-house IT department, allowing small businesses to benefit from the same level of expertise as larger enterprises.

Yes, Managed IT Services are well-suited for supporting remote work environments. They ensure that employees have secure access to necessary resources, provide virtual collaboration tools, and implement measures to protect data and devices outside the traditional office setting.

Managed IT Services are typically priced on a subscription or monthly basis. Pricing models may vary, and they can be tailored to the specific needs and size of the business. This approach provides cost predictability and allows businesses to scale services as needed.

Managed IT Services operate on a proactive model, where issues are identified and addressed before they cause disruptions. In contrast, break-fix IT support involves addressing issues as they arise. Managed services aim to prevent problems, reducing downtime and associated costs.

Transitioning to Managed IT Services involves selecting a reputable provider, conducting an assessment of current IT infrastructure, and collaboratively developing a service plan. The transition process is typically seamless, with minimal disruption to ongoing operations.

Yes, Managed IT Services can be customized to support and manage a wide range of software applications, including custom or industry-specific solutions. Providers work closely with clients to ensure that their unique software needs are addressed and maintained.

Infopromo Communications has transformed our IT game! Their proactive approach and tailored solutions resulted in minimal downtime, enhanced security, and a smooth transition to remote work. A big thanks for being more than a service provider – you're a true partner. Highly recommended!
Blessing Gaho
Pramuck Offices

The one-stop shop for all communication services

Ideal for:

  • Small to Medium-sized Businesses (SMBs)
  • Growing Businesses
  • Industries with Strict Compliance Requirements
  • Companies with Limited IT Expertise
  • Proactive Maintenance and Monitoring
  • Remote Work Environments
  • Cost-effective IT Solutions
  • Focus on Core Business Activities

Have Any Questions? Call Us Today!

020 2337834

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