Telephony
Empower your business with our comprehensive telephony services designed to enhance communication, streamline operations, and improve customer engagement. From traditional landline systems to cutting-edge VoIP solutions, we have the tools and expertise to meet your communication needs and drive business success.
[ Unlock the Power of Telephony ]
Business Telephony Connectivity
In today’s digital age, effective communication is essential for business success. Our telephony solutions provide a reliable and feature-rich communication platform that enables seamless connectivity within your organization and with your customers. Whether you’re a small business or a large enterprise, our telephony services can help you stay connected, responsive, and competitive in a fast-paced market.
[ Efficient, Reliable, and Scalable Communication Tools ]
Telephony Solutions
Discover a comprehensive suite of telephony solutions designed to meet the diverse communication needs of businesses of all sizes our offerings are tailored to enhance connectivity, streamline operations, and improve customer engagement.
- Phone System
We offer both supervised and user-operated telephone systems that can be hosted independently (on clients premises) or by us. This includes licenses for cloud phone systems, IP-PBX Appliances, VoIP Gateways, and various physical PBX.
- Call Centre Solutions
Special bundled packages featuring various calling systems, DID Numbers, toll-free numbers, SIP trunk with a capacity of up to unlimited channels, predictive dialer, and exclusive tiered termination rates plus full collboration tools ie messaging, video etc.
- SIP Phones
We provide customers with an extensive selection of desktop phones ie. Yealink. Cisco, Fanvil, Sangoma etc available for outright purchase at competitive prices, complete with a manufacturer’s warranty.
And Many More
Experience advanced call systems, SIP trunking, enhanced call routing, seamless multi-channel communication, and robust call analytics, empowering your organization with the tools to excel in today’s dynamic business landscape.
[ Tailored Solutions for Every Setting ]
How We Tailor Our Telephony Solutions
On Premise
With hardware installed on-site, ie. physical PABX, switches, routers etc, companies can tailor their communication systems to meet specific needs and ensure reliable performance without relying on external service providers.
On Cloud
With cloud-based PBX, businesses can easily scale their communication infrastructure, access features on-demand, and enjoy cost-effective solutions with minimal maintenance requirements without requiring initial VOIP support hardware.
[ Uncover the Benefits of Our Products ]
Telephony Service Features
Full Call Control
Effortlessly handle forwarding, transferring, holding, or managing calls with our VoIP phone system, offering full control with simplicity.
Softphone Apps
Stay connected on-the-go with our softphone apps, available for desktop and smartphones, ensuring your VoIP phone system is always within reach.
Custom Ring Groups
Custom ring groups on extensions, utilizing hunt groups, call routing, and auto attendants to manage incoming and outgoing calls seamlessly.
On-Hold Marketing
Elevate your callers’ experience by playing customizable on-hold music and promotions, ensuring they stay engaged while waiting.
Call Recording
Ensure compliance and security with fully encrypted, GDPR-compliant VoIP call recording accessible directly from your internet browser.
Integration
Integrate your VoIP solution with email and CRM systems to unlock features like click-to-dial and screen popping, enhancing workflow efficiency.
Full Collaboration
Foster teamwork and productivity with instant messaging, file sharing, web conferencing, and video calling capabilities.
Multilevel IVR
Guide callers through customizable menu options and submenus, ensuring seamless navigation and optimal call routing.
Call Agent and Extension Management
Tools for creation & managing as many agents and extensions possible, allowing businesses to easily configure and customize user accounts, assign extensions, and monitor performance metrics with user-friendly interfaces and flexible administration options.
[ Enhanced Connectivity Solutions ]
Unified Communications Service Features
PBX Functionality
Serving as a private branch exchange (PBX) system, allowing businesses to manage their internal and external communications.
VoIP and SIP Trunking
Support for Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) trunking for cost-effective and scalable communication.
[ Maximizing Connectivity Potential ]
Intergrated Telephony Solution
Integration of various communication channels, including voice, video, chat, and email, into a unified platform for collaboration.
- Voice
VoIP tech, ensuring clear & reliable connection
- Messaging
Channels such as SMS, chat, email, WhatsApp
- Video Conferencing
Enabling face-to-face interactions
- Dashboard
For reporting, user management & config
[ foster lead growth ]
CRM Intergration of Choice
Optimize your CRM capabilities, nurture client connections, and facilitate seamless teamwork with integrated telephony excellence.
[ Telxi’s Authorized Partners ]
SIP Trunking Solutions
Manage your phone system over the internet to directly access the PSTN with crystal clear International voice.
Pay-as-you-go pricing
Pay only for what you use and enjoy predictable, transparent pricing. No upfront costs or hidden fees.
Global coverage
Connect network from anywhere in the world and enjoy the same high-quality voice and reliability.
Easy setup
Connect your existing PBX system or adapter in a few simple steps. No need for complex configurations or installations.
Expert support
Get 24/7 access to Infopromo’s award-winning
support team. No need to worry about long wait times or paywalls.
More Reasons To Choose Our SIP Trunking Solutions
- Voice Call Recording
Seamlessly records and archives all voice calls for quality assurance and compliance.
- Advanced Security
Ensures secure communications with robust encryption and authentication protocols.
- Multiple Interconnections
Supports numerous simultaneous connections for enhanced communication efficiency.
[ Call Handling Services ]
Business Numbers
Direct Inward Dial Number
Our DID numbers enable you to receive calls directly on your extension or to your PBX, functioning akin to a dedicated telephone line. (eg. 254 20 XXXXXXX)
Toll Free Numbers
Toll-Free Number enables your customers to contact you without incurring any charges. The expenses for these calls are borne by the recipient. (eg. (0800 000 XXX)
Local and international calling
By utilizing the our calling service, you can make and receive both local and international calls, enjoying a cost reduction of more than 80% compared to conventional telephony charges.
[ More Reasons To Choose Us ]
Why Choose Our IP Telephony Service
- No per agent, per month pricing.
- Bring your own numbers and control your telco costs.
- Get it hosted for $350 / $500 PER YEAR
- No lock-in to multi year contracts.
- Same number calling to different agents. Never miss a call!
- Know who’s calling. Preserve customer history.
- We are equipped to deploy a working phone system
- iOS, Android, Windows or Web apps & VoIP phones
- Call, message, video on-the-go.
- FREE 24/7 reliable technical support
[ USE CASES ]
Start & Scale Customer Relationships
Multichannel Call Center Operations
Ideal for contact centers, facilitating multichannel communication, enabling agents to handle multiple concurrent calls, route calls efficiently, and provide customer service.
Enhanced Customer Interaction
This allows businesses to provide consistent and personalized support across multiple channels, resulting in better customer satisfaction and loyalty.
Telecommuting
Enable employees to remain connected and accessible to clients and colleagues, fostering collaboration and productivity regardless of physical location.
Telephony Hub
To support you on your journey
[ GET INFORMED ]
Telephony FAQs
PBX (Private Branch Exchange) system is a private telephone network used within an organization. It allows for internal communication as well as connection to external telephone lines. Unlike traditional phone systems, PBX systems offer advanced features such as call routing, voicemail, and extension dialing.
SIP trunking, or Session Initiation Protocol trunking, enables businesses to make and receive telephone calls over the internet instead of traditional phone lines. The benefits include cost savings, scalability, flexibility, and enhanced reliability compared to traditional telephony services.
Toll-free numbers allow callers to reach a business without incurring any charges. Instead, the expenses for these calls are borne by the recipient (the business). Toll-free numbers are beneficial for businesses as they encourage customer inquiries, provide a professional image, and enhance customer satisfaction.
SIP (Session Initiation Protocol) phones are VoIP-enabled devices that allow users to make and receive calls over the internet. They offer benefits such as cost savings, mobility, scalability, and advanced features like video calling and conferencing.
In many cases, businesses can port their existing phone numbers to a new telephony solution. The process involves submitting a porting request to the new provider, who will coordinate with the previous provider to transfer the numbers. It’s essential to check with the new provider for specific porting procedures and any associated fees.
Setting up a call center solution involves several steps, including selecting the right software or platform, configuring call routing and IVR (Interactive Voice Response), training agents, and implementing quality assurance measures. It’s essential to assess your business needs and choose a solution that aligns with your goals and objectives.
Many telephony providers offer integration options with popular business tools such as CRM (Customer Relationship Management) systems, email platforms, and collaboration software. Integration allows for features like click-to-dial, screen popping, and automatic call logging, enhancing productivity and efficiency.
Telephony providers implement various security measures to protect communication data, including encryption protocols, network security, and compliance with industry regulations such as GDPR (General Data Protection Regulation). Additionally, regular security audits and updates are conducted to ensure data integrity and confidentiality.
Identify the type of phone number that you want and for what need (refer to the Business Number section above) then contact us. We shall offer you a virtual number of a particular country that you need for a particular price. Our business numbers are primarily for voice solutions hence we shall support in various PBX integration, alternatively, we can also support incase you need massaging use case, but depending with the number. As part of our KYC (Know Your Customer) processes, we shall require various details for issuance, registration and assignment of a virtual number to you; Identification documents (ID), passport, company registration document, company address, utility bill, tax ID, email and phone number, company name, local registration documents, description of your use case, photo authorized person holding their passport ID.
If you’re new to telephony solutions, it’s essential to assess your business communication needs and objectives first. Start by identifying key pain points or areas for improvement in your current communication setup. Then, consult us or schedule a consultation to help you understand your options and determine the best solution for your business.
[ Tales that share volumes ]
Telephony Customers Speak Out
Discover how seamless collaboration tools have transformed their workflows.
Finey Credit
They've improved customer support, increased employee productivity, and ensured compliance.
Glostics Solutions
They've improved coordination among drivers, dispatchers, and warehouse staff, resulting in faster deliveries.
Sux Tech
Implemeted our platform to modernize their communication ecosystem and adapt to remote work trends.
[ The Infopromo Library ]
Unified Communication Chronicles
Building Stronger Customer Relationships Through Communication. Journey into the Realm of Voice over IP.
The Future of Remote Work
From hybrid work models to digital nomadism, uncover the trends shaping the future of work and learn how organizations can adapt.
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Maximizing Team Collaboration
Discover how unified communications solutions can empower teams to collaborate effectively, regardless of their location or device.
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Strategies for Growth
From personalization to omnichannel engagement, discover how businesses can delight customers and foster long-term loyalty.
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