In a rapidly evolving digital landscape, effective communication lies at the heart of every successful enterprise. Our comprehensive suite of Unified Communications services empowers your business to streamline interactions, boost productivity, and foster seamless collaboration.
Experience the Future of Communication
Unified Communications (UC) is the integration of various communication tools and platforms within a single interface, revolutionizing the way businesses connect. It combines real-time communication services such as voice, video, messaging, and data sharing, eliminating silos and enhancing efficiency.
Our Offer: Infopromo PABX
Our PABX servers are housed in reliable and redundant data centers, featuring high-speed dedicated connections to telecom providers. Consequently, businesses are spared the need to invest in purchasing their own PABX equipment.
Companies have the flexibility to utilize various devices as their telephones, such as desktop phones or the personal laptops and smartphones of individual users, through a provided app. Any individual user can now send and receive calls through the office PABX as long as they are connected to the Internet. Incoming calls to the company will be met with a pre-recorded IVR message, and businesses can personalize their IVR system menu with customized options.
In instances where calls go unanswered, a voicemail message can be left, or the business has the option to set up call-forwarding to a mobile number or a designated group of numbers.
Serving as a private branch exchange (PBX) system, allowing businesses to manage their internal and external communicatios
Built-in web conferencing enables virtual meetings and collaboration, facilitating communication among remote teams.
Integration of various communication channels, including voice, video, chat, and email, into a unified platform for seamless collaboration.
Users can make and receive calls through software-based phones (softphones) on computers or mobile devices.
Mobile applications for iOS and Android devices allow users to access 3CX features on the go.
VoIP and SIP Trunking
Support for Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) trunking for cost-effective and scalable communication.
Auto Attendant and IVR
Automated attendants and interactive voice response (IVR) systems for call routing and handling.
The ability to record calls for quality assurance, compliance, or training purposes.
Efficiently manage incoming calls by routing them to designated queues with specific rules and priorities.
Integration with Customer Relationship Management (CRM) systems for improved customer interactions.
Integration with Third-Party Apps
Compatibility with various third-party applications and services for extended functionality. eg, Whatsapp,Facebook, bulk SMS etc
Comprehensive reporting tools to analyze call data and track performance metrics.
Unified Communications FAQs
VoIP is a technology that allows voice communication and multimedia sessions over the Internet, enabling users to make calls using the internet instead of traditional telephone lines.
PABX (Private Automatic Branch Exchange) is a private telephone network used within an organization that enables users to communicate internally and externally.
Unlike traditional phone services that use analog signals over copper lines, VoIP uses digital signals and the Internet to transmit voice data.
Benefits include cost savings, scalability, flexibility, advanced features, and the ability to integrate with other business applications.
In many cases, you can use existing phones with adapters, but some organizations prefer IP phones designed specifically for VoIP systems.
Yes, most VoIP PABX systems offer mobile apps, softphones, or mobile integration, allowing users to make and receive calls on their smartphones.
SIP (Session Initiation Protocol) trunking is a method used in VoIP to enable the connection of a PABX system to the Internet, allowing for the transmission of voice and data.
In many cases, yes. VoIP providers often offer number porting services to transfer existing phone numbers to the new system.
Features may include auto-attendants, voicemail, call forwarding, call recording, conferencing, and integration with other business applications.