Infopromo Communications

Unified Communications

In a rapidly evolving digital landscape, effective communication lies at the heart of every successful enterprise. Our comprehensive suite of unified communications suite empowers your business to streamline interactions, boost productivity, and foster seamless collaboration.

[ Unified Communications ]

Experience The Future
Of Communications

Unified Communications (UC) is the integration of various communication tools and platforms within a single interface, revolutionizing the way businesses connect. It combines real-time communication services such as voice, video, messaging, and data sharing, eliminating silos and enhancing efficiency in call centres, remote work environments

[ Our Offer: Infopromo PABX ]

All Communication Tools In One

Our PABX servers are housed in reliable and redundant data centers, featuring high-speed dedicated connections to telecom providers. 

Consequently, businesses are spared the need to invest in purchasing their own PABX equipment.

  • Voice

VoIP technology, ensuring clear & reliable connection

  • Messaging

Channels such as SMS, chat, email, WhatsApp

  • Video Conferencing

Enabling face-to-face interactions

  • Dashboard

For call center reporting, performance & configurations

And Many More

In instances where calls go unanswered, a voicemail message can be left, or the business has the option to set up call-forwarding to a mobile number or a designated group of numbers.

[ Flexible Telephony Solutions ]

Connecting Users Anywhere, Anytime

Companies have the flexibility to utilize various devices as their telephones, such as desktop phones or the personal laptops and smartphones of individual users, through a provided app. Any individual user can now send and receive calls through the office PABX as long as they are connected to the Internet. Incoming calls to the company will be met with a pre-recorded IVR message, and businesses can personalize their IVR system menu with customized options.

[ Tailored Solutions for Every Setting ]

How We Tailor Our Telephony Solutions

On Premise

With hardware installed on-site, ie. physical PABX, switches, routers etc. companies can tailor their communication systems to meet specific needs and ensure reliable performance without relying on external service providers.

On Cloud

With cloud-based PBX, businesses can easily scale their communication infrastructure, access features on-demand, and enjoy cost-effective solutions with minimal maintenance requirements without requiring initial VOIP support hardware.

[ Uncover the Benefits of Our Products ]

Call Centre Service Features

PBX Functionality

Serving as a private branch exchange (PBX) system, allowing businesses to manage their internal and external communicatios

Unified Communications

Integration of various communication channels, including voice, video, chat, and email, into a unified platform for collaboration.

VoIP and SIP Trunking

Support for Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) trunking for cost-effective and scalable communication.

Auto Attendant and IVR

Automated attendants and interactive voice response (IVR) systems for call queues, routing and handling to their intended receivers.

[ Maximizing Connectivity Potential ]

Intergrated Telephony Solution

  • CRM Integration

Integration with Customer Relationship Management (CRM) systems for improved customer interactions.

  • Third-Party Apps

Compatibility with various applications and services for extended functionality. eg, Whatsapp,Facebook, bulk SMS etc

  • Softphones & Apps

Users can make and receive calls through software-based phones (softphones) on computers or on mobile devices apps.

  • Call Recording

The ability to record calls for quality assurance, compliance, or training purposes in a dashboard suite.

[ Use Cases ]

Start & Scale Customer Relationships

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Remote Work Enablement

Unified communications platforms enable remote work by providing employees with the tools they need to collaborate effectively from anywhere among distributed teams

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Enhanced Customer Interaction

This allows businesses to provide consistent and personalized support across multiple channels, resulting in better customer satisfaction and loyalty.

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Streamlined Business Operations

Unified communications streamline business operations by centralizing communication tools and processes with managing multiple communication systems.

[ Get Informed ]

Unified Communications FAQs

VoIP is a technology that allows voice communication and multimedia sessions over the Internet, enabling users to make calls using the internet instead of traditional telephone lines.

PABX (Private Automatic Branch Exchange) is a private telephone network used within an organization that enables users to communicate internally and externally.

Unlike traditional phone services that use analog signals over copper lines, VoIP uses digital signals and the Internet to transmit voice data.

Benefits include cost savings, scalability, flexibility, advanced features, and the ability to integrate with other business applications.

In many cases, you can use existing phones with adapters, but some organizations prefer IP phones designed specifically for VoIP systems.

Yes, most VoIP PABX systems offer mobile apps, softphones, or mobile integration, allowing users to make and receive calls on their smartphones.

SIP (Session Initiation Protocol) trunking is a method used in VoIP to enable the connection of a PABX system to the Internet, allowing for the transmission of voice and data.

In many cases, yes. VoIP providers often offer number porting services to transfer existing phone numbers to the new system.

Features may include auto-attendants, voicemail, call forwarding, call recording, conferencing, and integration with other business applications.

[ Voices of Collaboration ]

Unified Success Stories

Discover how seamless collaboration tools have transformed their workflows.

Finey Credit

They've improved customer support, increased employee productivity, and ensured compliance

Glostics Solutions

They've improved coordination among drivers, dispatchers, and warehouse staff, resulting in faster deliveries

Sux Tech

Implemeted our platform to modernize their communication ecosystem and adapt to remote work trends

[ The Infopromo Library ]

Stay Ahead of the Unified Communications Curve

Dive deep into our product offerings and learn how they address common pain points and enhance business operations.

The Future of Remote Work

From hybrid work models to digital nomadism, uncover the trends shaping the future of work and learn how organizations can adapt.

Learn More

Maximizing Team Collaboration

Discover how unified communications solutions can empower teams to collaborate effectively, regardless of their location or device.

Learn More

Customer-Centric Strategies for Growth

From personalization to omnichannel engagement, discover how businesses can delight customers and foster long-term loyalty.

Learn More

What are you waiting for?

Lets set up your call centre today!