Infopromo Communications

Unified Communications

In a rapidly evolving digital landscape, effective communication lies at the heart of every successful enterprise. Our comprehensive suite of Unified Communications services empowers your business to streamline interactions, boost productivity, and foster seamless collaboration.

Experience the Future of Communication

Unified Communications (UC) is the integration of various communication tools and platforms within a single interface, revolutionizing the way businesses connect. It combines real-time communication services such as voice, video, messaging, and data sharing, eliminating silos and enhancing efficiency.

Our Offer: Infopromo PABX

Our PABX servers are housed in reliable and redundant data centers, featuring high-speed dedicated connections to telecom providers. Consequently, businesses are spared the need to invest in purchasing their own PABX equipment.

Companies have the flexibility to utilize various devices as their telephones, such as desktop phones or the personal laptops and smartphones of individual users, through a provided app. Any individual user can now send and receive calls through the office PABX as long as they are connected to the Internet. Incoming calls to the company will be met with a pre-recorded IVR message, and businesses can personalize their IVR system menu with customized options.

In instances where calls go unanswered, a voicemail message can be left, or the business has the option to set up call-forwarding to a mobile number or a designated group of numbers.

Service Overview

PBX Functionality

Serving as a private branch exchange (PBX) system, allowing businesses to manage their internal and external communicatios

Web Conferencing

Built-in web conferencing enables virtual meetings and collaboration, facilitating communication among remote teams.

Unified Communications

Integration of various communication channels, including voice, video, chat, and email, into a unified platform for seamless collaboration.

Softphones

Users can make and receive calls through software-based phones (softphones) on computers or mobile devices.

Mobile Apps

Mobile applications for iOS and Android devices allow users to access 3CX features on the go.

VoIP and SIP Trunking

Support for Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) trunking for cost-effective and scalable communication.

Auto Attendant and IVR

Automated attendants and interactive voice response (IVR) systems for call routing and handling.

Call Recording

The ability to record calls for quality assurance, compliance, or training purposes.

Call Queues

Efficiently manage incoming calls by routing them to designated queues with specific rules and priorities.

CRM Integration

Integration with Customer Relationship Management (CRM) systems for improved customer interactions.

Integration with Third-Party Apps

Compatibility with various third-party applications and services for extended functionality. eg, Whatsapp,Facebook, bulk SMS etc

Advanced Reporting

Comprehensive reporting tools to analyze call data and track performance metrics.

Unified Communications FAQs

VoIP is a technology that allows voice communication and multimedia sessions over the Internet, enabling users to make calls using the internet instead of traditional telephone lines.

PABX (Private Automatic Branch Exchange) is a private telephone network used within an organization that enables users to communicate internally and externally.

Unlike traditional phone services that use analog signals over copper lines, VoIP uses digital signals and the Internet to transmit voice data.

Benefits include cost savings, scalability, flexibility, advanced features, and the ability to integrate with other business applications.

In many cases, you can use existing phones with adapters, but some organizations prefer IP phones designed specifically for VoIP systems.

Yes, most VoIP PABX systems offer mobile apps, softphones, or mobile integration, allowing users to make and receive calls on their smartphones.

SIP (Session Initiation Protocol) trunking is a method used in VoIP to enable the connection of a PABX system to the Internet, allowing for the transmission of voice and data.

In many cases, yes. VoIP providers often offer number porting services to transfer existing phone numbers to the new system.

Features may include auto-attendants, voicemail, call forwarding, call recording, conferencing, and integration with other business applications.

I am extremely satisfied with the Infopromo Communications calling service. The ability to place and receive both local and international calls has been remarkably convenient for my business. The cost savings, which exceed 80% compared to standard telephony rates, have significantly contributed to our overall operational efficiency. The service's reliability and functionality have exceeded my expectations, making it an excellent choice for anyone seeking an efficient and cost-effective communication solution.
Patel Gutpa
Director, Saraj Technologies

The one-stop shop for all your digital communication solutions

Ideal for:

  • PBX
  • VoIP
  • SIP Trunks
  • Call & contact centres

Have Any Questions? Call Us Today!

020 2337 834

Telephony Solutions

Phone System

We offers both supervised and user-operated telephone systems that can be hosted independently (on clients premises) or by us. This includes licenses for 3CX and Yeastar IP-PBX Appliances, VoIP Gateways, and  various physical PBX.

Call Centre Solutions

Special bundled package featuring the Calling System, including 3CX Pro, Yeastar P-Series, Hodusoft, ViciDial, DID Numbers, Toll-Free Numbers, SIP Trunk with a capacity of up to unlimited channels, Predictive Dialer, and exclusive tiered termination rates.

SIP Phones

We provide customers with an extensive selection of Yealink IP Phones available for outright purchase at competitive prices, complete with a manufacturer’s warranty.

Telephony Services

Phone Number (+254 20 XXX XXXX)

We provide a globally accessible phone number that can be reached from any telephone network worldwide. It allows for the handling of multiple concurrent calls using a single phone number.

SIP Trunking

We offer a telephone line using your current Internet connection. It serves as a virtual multi-line telephone link connecting your PBX to the voice switch.

Direct Inward Dial Numbers (+254 20 XXX XXXX)

Our DID numbers enable you to receive calls directly on your extension, functioning akin to a dedicated telephone line.

Toll Free Numbers (0800 000 XXX)

Toll-Free Number enables your customers to contact you without incurring any charges. The expenses for these calls are borne by the recipient.

Local and international calling

By utilizing the our calling service, you can make and receive both local and international calls, enjoying a cost reduction of more than 80% compared to conventional telephony charges.

Brochures

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